Thursday, May 31, 2007

Two paragraphs say it all...

Dell is shouting from the rooftops that the 9100 is a quality machine with no "pervasive issues" and of course, are denying that there is any problem with them for which Dell might be responsible... I thought I would have a look at the Complaint that lead to the successful class action suit against Dell and the 5150 notebook.

At least two of the three issues involving the 5150 are identical to the problems with the 9100 and so Dell must be horrified at the thought of the impending class actions involving a further 13 notebooks. I offer up the relevant paragraphs below so that you can read for yourself the similarities to customers experience with the 9100 machines... As you read the last bit, keep in mind the only solution Dell is offering for the 9100 is to replace the motherboard with a REFURBISHED mob at a cost of something around $700 with installation!

In other words, "Oh the piece of crap we sold you broke? Well, we can sell you another one just like it!"

Now that is great customer service Lionel! It would seem to me that if you are part of the charade you are also guilty, have you ever thought of that? And how much of an idiot does one have to be to try the same stunt twice when it already failed so badly for you the first time? I for one will certainly be pushing for punitive damages as this is clearly a deliberate and habitual behavior at Dell.


The Affected Computers are designed and manufactured with three uniform and inherent defects (collectively, the “Defects”). First, the Affected Computers’ cooling systems are inadequate to dissipate the heat generated through normal use. Second, the power supply system prematurely fails when used as intended. Third, the motherboards on the Affected Computers prematurely fail. Among other problems, the Defects cause the Affected Computers to shut down unexpectedly or fail to boot up and/or the batteries will fail to hold a charge, or will hold a charge for only a short time, well before the expected end of the battery’s life.

Dell also regularly recommends that owners of the Affected Computers replace the motherboard; however, for some period of time presently unknown to Plaintiffs, Dell replaced failed motherboards with motherboards sharing the same defective design, such that the replacement does not correct the problem. In addition, Dell profits by charging consumers for the parts and labor involved in such replacements.


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