Monday, January 25, 2010

119,000 Canadians cannot be wrong

Dell has been facing a number of class action lawsuits during the past few years and today they have recieved word that they will be getting their day in court, despite their best efforts to avoid it.

119,000 Canadians are participating in a class action suit in Toronto, Canada which relates to faulty computers from the 1100, 1150, 5100, 5150 and 5160 Inspiron laptop computer lines. Dell appealed the class action and as usual dell seems to be oblivious to the tens of thousands of complaints, insisting that they have done nothing wrong and the computers in question are a fine product...

Well folks, if one person tells you a dell is crap and so is the customer service, that is one thing. But when 119.000 people are saying it perhaps you should take heed.

I for one am very happy to see this class action finally moving ahead... Dell, and more importantly, the customers they have sold this crap to, are finally going to get their day in court.

In another sign of trouble in Round Rock, Acer founder Stan Shih predicts Dell will disappear entirely within the next 20 years, citing Dells inability to compete in the ever tightening marketplace. Shih should know, Acer overtook Dell last year for the number two spot among computer manufacturers world-wide and is expected to take over #1 spot from HP in the coming year.

Could not come soon enough for me...

Wednesday, January 13, 2010

Dell loses identity, market share and customers, Way to Go Michael!

It's been awhile since I've had time to worry about Dell, the ski season is in full swing and I am working for the Olympics preparing the race courses. I also own an Acer notebook now so I don't think of dell so often as I used to!

But not to worry, while I have been away, the oracles at Dell (nice pun, eh?) have continued to drive the company into a catagory somewhere between HP, Acer, Apple and Meaningless.

Have a read of an article which ponders the question "Who is Dell". Even the guys who follow this sort of thing no longer know... yikes!

Here is a quote for those of you too lazy to follow the link...

"Who is Dell? A memory lingers but little else, less because of Dell's relevance in any given market, more because it's difficult to surmise what the company stands for any more. None among our own long-time market observers and CIO advisory board members can articulate Dell's identity. It's amid this haze that several us journey this week to Round Rock, Texas, hopeful but skeptical.

Dell's market share in its traditionally strongest markets--PCs and servers--has declined: Acer has overtaken Dell in worldwide PC shipments, according to some figures , and the company's share continues to slip in the U.S. Dell's server sales are a distant third behind IBM's and HP's. Dell will likely always matter here, shipping server congeries to cloud providers and enterprises for pedestrian processing tasks, or desktops and laptops through retail channels or directly online; but all that it imagined and invented has become banal and mimicked and, worse, less profitable."

So lets find the key words and phrases in those two paragraphs... skeptical, declined, overtaken, distant third, banal, mimicked, less profitable... double yikes!

Keep in mind this is a company who once had a share price, and a market share, that were the envy of the business world... what happened?

Poor product support led the way due to poor products... misguided management helped it along and arrogance finished it off... that would be my guess.

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