Thursday, March 4, 2010

Straight from the Horses' Mouth

So what is wrong with Dell? Why shouldn't you purchase dell products? Well, please don't take my word for it, do your research and always respect the warning of "buyer beware"... here are a few recent items straight from the horses' mouth...

Still providing crap service... two key quotes from this link for those too lazy to go look for themselves... "I know it's impossible to find the perfect vendor, however Dell gives many reasons to look at competitors", and for me the most telling of all "I also experienced another recent problem with Dell Latitude e4300 machines where the original motherboard was causing Windows to "lock up" at random. Replacing the motherboard fixed the issue in 5 separate machines. There are also posts all over Google on this very same issue, yet Dell has not acknowledged any problem whatsoever, or offered a recall to the problem".

A comment on the above link is also very clear on what the problem is... "Totally agree with you on this one. Our department (schools services) has now switched over to buying new machines from HP, which work very well. The reason we switched from Dell to HP is due to the lack of support and the hardware in the pc's fail after a year or two. The support helpline was never 'helpful' always talking to someone overseas who would arrange a visit, if needed, from a technician in Glasgow, why they couldnt just give us the number for the Glasgow centre (believe me we constantly asked) is a mystery. I wouldnt recommend to anyone to buy Dell anymore as they dont live up to their own expectations and as soon as they have your money, you might as well take a out a service agreement with someone on the moon, then at least your problem might be solved quicker."

In the market place investors would seem to agree... noting the poor results of Dell compared to HP in the last quarter. Small wonder if one takes into account the two commentators above... Way to go, Michael Dell!

So there are a few more things to think about when you go out to buy a computer.

If you are a masochist I highly recommend DellHell...