At times it seems that the latest "news" about Dell is just rehashing old material. SEC investigations, customer service issues, poorly designed products, mis-management, allegations of fraud etc etc... this stuff has been going on for years now and it is often a struggle to come up with something more interesting than the usual woes. Well, the following was just too good to ignore... what makes it interesting is that it is a current response to an old problem, and it comes from a former Dell employee!
As an ex-Dell employee I feel sorry for anyone that owns a Dell computer. I often had friends or family ask if they should buy a Dell; I told them NO. Unless you get the "complete care package" it's just not worth it. Too many times there were known issues with the systems but we were not supposed to tell the customers anything, just smile and lie. That's not customer service if you ask me. However, a lot of the problems come from the customers too. Like being under the mistaken impression that sales knows more about your system than tech does. Sales knows how to pad their wallets, and that's it. In my career at Dell I tried to be as professional as possible but it only goes so far when you are accused of breaking a customer's system because they won't listen. All-in-all I would never buy a manufactured PC, and if I needed a laptop it would be an Apple.