Monday, May 4, 2009

Happy 25th to DellHell

Thats right folks, 25 yrs of dellhell as of this month... One can only presume that Micheal learned much about computers in those years, and indeed things have come a long way since the days of PC's LTD, the legendary company Dell founded in his college dorm.

Sadly, he seems to have learned nothing in those same years, in regards to customer service. The long line at the gates of DellHell will attest to that.

"...Fortunately, the XT is still under warranty, so all I had to do was call Dell and have them replace the digitizer. That took several phone calls, running diagnostics over the phone, etc. I had one support rep tell me that my Latitude XT was not a real PC. I had another rep tell me that the diagnostics was taking too long to run, so I needed to call them back when it was finished..."

Well, not so bad you think... wait, there is more... dell sends it back untouched and unrepaired, he sends it back to dell a second time, they fix it but keep 2 of the 3 GB of ram he had in the machine... and now he has had enough...

"...Dell, your technical support and repair facility has been an utter fail and has left me being one very disappointed Dell customer. This latest mishap, coupled with my overall experience with the Latitude XT, has me looking at anything but Dell when it comes to buying new systems for myself and my small business clients."

In other news...

Dell gets sued yet again...
"Dell sued by city of New Orleans over crime cameras"

The company tanks in the first quarter of the year...
"Why the Big Dip at Dell in the First Quarter?"

Dell is not getting messages on their mobile phone
“...a non-compelling product with a roadmap that lags competition.”

Dell gets a failing grade...
"Dell basically flunked with a “poor” 58% rating overall and a “very poor” 47% in enjoyability."

And that's just a taste of what it's been like in dell hell lately....enjoy!

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