Tuesday, July 29, 2008

Same Sh*# Different Day@dell.com

A new report today is telling a very familiar story... yet more Dell meltdowns, and it's customers and overheated computers again, rather than the boardroom or the stock.

My own (or rather, my daughters') problem with her Inspiron 9100 was a failed motherboard from overheating, caused no doubt by a faulty design which called for a 3.2 ghz desktop chip in a notebook! Now, I am no expert on the exact problem and am only going on what Dell told me, if I understand them right! They were very kind to offer me 10% off on a refurbished motherboard! Only about $700 installed... on top of the nearly $3000 dollars for the less than 3 year old computer!

And now it appears that a similar problem has cropped up with many dell notebooks and it is traced to an overheating video card... Dell wants to fix it by a new bios which instructs the fan to run at a lower speed, but more often, to assist in cooling. Customers rightly want a replacement card that does not have the current issues with heat! Anyone whose computer has already melted and out of warranty is out of luck.

So the talking heads at direct2dell are no doubt putting a serious spin on this and if you need a good laugh, head on over there and see what they have to say... but then do yourself a favor and follow up with real consumers like us, who are in dellhell... as sad as it all seems folks, we are NOT making this stuff up!!

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