Saturday, September 8, 2007

Dell Hell - By the Numbers 7

Well, lets get September rolling with a look at the numbers...

7 - Number of times Dell contacted us this summer

0 - Number of new solutions offered by Dell to our problems

20 - Percentage drop in sales of notebooks this year at Dell

3-1 - Amount HP is outselling Dell in notebook computers

1058 - Number of comments (mostly negative) on direct2dell re: delays on shipping. A record even for the sorry state of Dell...

5 - responses by Dell to the 1058 comments

0 - responses by Dell to the 1058 that might be useful

887,000 - Number of notebooks Dell sold in the quarter (-20%)

1,100,000 - Number of notebooks Apple sold in the quarter (+42%)

2,400,000 - Number of notebooks HP sold in the quarter

?? - If I put a number here I'd just be guessing at how many days delay there is for Dell's new colored laptops but have a read of the direct2dell blog and see what you come up with... many are waiting over two months at the moment by my understanding.

Not only do they sell Edsels they also borrow from Henry Ford too... "you can have any color you want, as long as its black"!

No wonder Mac sales are up 42%, Customer Service, despite $150 Million spent this year on revamping, is still in the toilet and then to make matters worse they start targeting students with offers for colored laptops they know they can't reasonably supply.

Apple, Lenovo, HP et al are picking off Dell's market share as a result...

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