So, I am back in the Northern Hemisphere! I cut short the season in NZ... not much snow and not much prospect of it either... and just when I was starting to get on a roll with the Kiwis' in regards putting out the word on CS issues at Dell and the problems with computers from the Inspiron Line. There are only 4 million people in NZ so I figured 500 this year would be a good start, but more likely it was only a couple of hundred. I plan to go back next season...
Anyway, poor old Lionel over at Direct2Dell, I had been posting there prior to starting this blog in the hope that the powers that be in the Great State of Texas would be straight shooters, they weren't... And Lionel, due to his job as the go to guy (or whipping post as may be on occasion) at Direct2dell, was getting frustrated towards the end cause I am pig headed, yet articulate and tactful, for the most part.
So my last two posts to Direct2Dell in the previous week have finally gotten a response from Lionel and he too is puzzled by the contact, believing as we did, that the issue was dead between Dell and three customers. I count my daughter and wife in this, as two of three customers BTW , just so we know how the math is working. (Come to think of it, my wife works for a huge multinational as a technical writer and presenter of teaching materials to the workforce, I wonder how many of her colleagues she has spoken to about our problems with Dell? I'll have to ask her one day and add them to the tally of people we are potentially turning away from purchasing Dell products. SCORE!)
Lionel has said he will look into it and hopefully we may move on from all this! I can always find something else to blog about now that I have the basics of blogging down... but tell the truth, I don't think they will do anything other than re-agree to disagree.
It's good to be home!