Thursday, August 16, 2007

Dell Hell - By the Numbers 6

I have been trolling the news in the last few days, knowing I should dig up some ammo and these numbers caught my eye...

-5.1% - Percentage Dell is down in Customer Service ratings this year. Similar figures were seen at the height of Dells Customer Service woes in 2005.

$150,000,000 - Dollars spent by Dell this year to turn around Customer Service

$150,000,000 - Money apparently wasted by Dell this year on Customer Service

48.5 million - Dollars owed to ex Dell CEO Rollins by Dell for Stock Options currently being held up by the late filings due at the SEC

7.9 million - Last month's similar, but separate agreement on dollars to be paid to Rollins for a similar reason

3 - Number of years Mr Rollins was at the helm at Dell

3 - Number of months between SEC filings for listed companies. (each quarter or every ninety days)

14 - Number of months since Dell last filed (June 2006)

%11.9 to %15.2 - Jump in share market for HP in Latin America

%8.5 to %6.8 - Decline in share market for Dell in Latin America

and last but no least, my personal favorite...

273,622 - Number of hits on Youtube for My PC is on Fire video

32,041 - Number of views on Youtube for My PC is on Fire video since June 14/07

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