In fact, I am on a working holiday in New Zealand, and while downunder, I am doing my utmost to convince my Kiwi brethern to buy anything but Dell when they consider a purchase of computers or peripherals.
Now, with a population of some 3 million people and 40 million sheep, it isn't much of a market to worry about in the grand scheme of things, but it isn't about NZ per se, just like Dell, I am focused on overall numbers.
Dell ripped me (my daughter) off for $2600 and I am out for blood, every lost customer counts, Canadian, Kiwi, Aussie, makes no difference to me! Do you hear me in Texas? I am not going away, your problem with me gets worse by the day... not better and all because you place a buck before a customer, Assholes! It is easy to see why America is going down the tubes... Ford, Chrysler, Dell, just to name a few, with Corporate leaders like you guys who needs Dick Cheney or Bill Clinton to shoot friends or screw things?
I recently spoke at a customer service course for Ski Field employees (KiwiHost) and guess who I used as the posterchild for bad customer relations? No prize for guessing it was Dell.
My audience was a bunch of Kiwi's (the people, not the bird) and a small group of international ski pro's. I spoke of the appalling track record at Dell in regards customer service and thier refusal to deal with the results. Forget the lip service of Direct2Dell or Ideastorm, these are only relevant to the geeks and bloggers, Joe Kiwi is not impressed by this stuff anymore than Joe Average in America, all they want is a product that works from a company they can trust. They may have more sheep than cows in New Zealand but they know bullshit when they see it!
So, to sum up, I have not "gone away" I have only gone "downunder". I will be back, on the attack as and when I am able. Meanwhile be assured, I am spreading the word.
dell
dellhell
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