tag:blogger.com,1999:blog-2238172915235310911.post1652942274929749915..comments2014-04-09T06:25:31.977-07:00Comments on Dell Hell Revisited: Dell Customer Service vs Apple?duffreyhttp://www.blogger.com/profile/06352939596805016705noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-2238172915235310911.post-66540694228615717862010-12-07T16:15:58.457-08:002010-12-07T16:15:58.457-08:00Right on! I have experienced Dell Hell many times ...Right on! I have experienced Dell Hell many times in my 18+ years working with computers, networks, websites, software, I have found Dell to be irresponsible and dishonest. Customer service, HA!<br /><br />Script reading phone bank people from India who can only follow the script and barely the English language.<br /><br />Many, many times...<br /><br />That said, this time it is personal. Ordered a television from them because of the promise of "free shipping". Pricing was the same on other websites but no free shipping. Because of no dealings with Dell for quite some time I ordered from them.<br /><br />Was to be delivered last Friday (December 3, 2010) by an email confirmation from Dell.<br /><br />Was not here on that date. Called Dell and carrier (Pilot) to find out when my shipment will be here.<br /><br />My answer from both Dell and Pilot was Tuesday, December 7th as the very latest. Guess what? No delivery. Lots of run-around from both Dell and Pilot.<br /><br />This communicate will be updated as time rolls on. Thank you for listening to my rant! I have proof if it is needed.<br /><br />Same Bat time, same bat channel!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2238172915235310911.post-84152443122325113902010-12-07T11:06:42.973-08:002010-12-07T11:06:42.973-08:00Just entered Dell Hell. I ordered a computer - lo...Just entered Dell Hell. I ordered a computer - lo and behold, it is defective. Over seven hours so far talking to customer service/tech support in India. They have a script. They cannot deviate. It is infuriating. A week later I am still sitting with a defective computer. I have just sent an email to every exec email address I could locate. Given Dell's amazing ability to have everything automatically routed outside the US, I also tried sending my correspondence to a variation of Michael Dell's email. So far, it has not bounced back. Dell's general email format (at least the one that is publicized is first_last@dell.com. I tried michael.dell@dell.com, as well. Wish me luck.Anonymousnoreply@blogger.com